Frequently Asked Questions
What are your business hours?
Monday through Friday, 8:00 am to
5:00 pm.
Will the parts be ordered before I drop off my vehicle for
repair?
Absolutely. We
order your parts to arrive before your vehicle is dropped
off unless your vehicle is found unsafe to drive. At that
point, we would help you arrange for a rental vehicle as
soon as possible. This enables us to provide a faster turnaround
time.
If my vehicle’s frame is damaged,
is it a total
loss?
No.
A car is a total loss only when the price of repairs exceeds
the insurance company’s determined value of
your vehicle. Most cars
these days are built using unibody (frame and body as one)
construction. Our highly skilled technicians with the aid
of our state-of-the-art measuring system can return your
vehicle to its original factory specifications. If it is
determined that the frame section is bent beyond repair,
that section can simply be replaced.
Can you match the paint color?
Today’s modern factory finishes incorporate multiple
layers of highly specialized
paints. Steve's Auto Body & Paint Collision Center has made
a major investment in the finest paint system available and
constantly upgrades its technology and equipment to ensure
that each vehicle’s paint matches. We take
special pride in our
ability to match factory finishes as the final step in the
restoration process.
Can I get other service work done on my vehicle while it
is in the body shop?
Yes.
Just let your advisor know what other work you would like
to have done so that he or she can make the necessary arrangements.
How long will the repairs to my vehicle take?
Your advisor
can give you an estimate of the time it will take to complete
the repairs to your vehicle. Be sure to check with your advisor
for the specifics on your vehicle.
Can I get a ride home when I drop off my car?
Yes, we would
be happy to provide this service to you. We want each customer’s
visit to be a positive experience and we will work diligently
towards that goal.
How can I get a rental car?
If you need a rental car, we
can help you make the necessary arrangements. Insurance companies
will only pay for a rental car if you have that option on
your policy or if you are the claimant. Check your policy
and/or call your insurance company to find out if you have
rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified
when your vehicle is
ready to be picked
up. You can also check this website. Feel free to call
or e-mail your advisor during the repair
process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. Steve's Auto Body & Paint
Collision Center
guarantees their
workmanship on
all repairs with
a Limited Lifetime
Warranty.
Do I have to pay a deductible?
The amount of deductible that
you will be responsible for is determined by your insurance
policy. If you carry broad collision, and you were not at
fault, your insurance company most likely will waive your
deductible. Insurance companies determine fault by your account
of the accident when you make the claim, and by reviewing
the accident report filed with the police department. If
you aren’t sure about
your deductible, you
can call your agent and he can tell you whether your insurance
company has waived your deductible or whether you will be
responsible to pay this when you pick up your vehicle.
Contact
Steve's Auto Body & Paint Collision Center Today!
