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Frequently Asked Questions

What are your business hours?
Monday through Friday, 8:00 am to 5:00 pm.

Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We order your parts to arrive before your vehicle is dropped off unless your vehicle is found unsafe to drive. At that point, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide a faster turnaround time.

If my vehicle’s frame is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars these days are built using unibody (frame and body as one) construction. Our highly skilled technicians with the aid of our state-of-the-art measuring system can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Steve's Auto Body & Paint Collision Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisor know what other work you would like to have done so that he or she can make the necessary arrangements.

How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and we will work diligently towards that goal.

How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. You can also check this website. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?
Yes. Steve's Auto Body & Paint Collision Center guarantees their workmanship on all repairs with a Limited Lifetime Warranty.

Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Contact Steve's Auto Body & Paint Collision Center Today!